Terms & Conditions

Find everything you need to know about policies at Victoria Square Hotel right here. Need to know a little more? Feel free to call us. We’re always happy to help.

ARRIVAL AND DEPARTURE

Check-in is from 2pm and check-out by 11am. You are more than welcome to leave your luggage at the hotel outside of these times. Reception is open 7am to 11pm. If arriving after 11pm, please contact the hotel to arrange for a late check-in.

PAYMENT

A valid credit or debit card details are required to guarantee a reservation. You will not be charged at the time of booking. Unless other payment arrangements have been made, guests are required to produce a valid credit or debit card at check-in which will be pre-authorised for the full room charges. Guests who wish to settle their account by cash may do so and the above amount will be charged in full at the time of arrival. Victoria Square Hotel reserves the right to charge the imprinted credit card for any outstanding balances not settled in full on departure.

The hotel reserves the right to pre-authorise the card provided with the booking up to the full reservation amount prior to arrival.

CHILDREN

Guests who are below the age of 18 must be accompanied by a parent or legal guardian in order to check in.

Children under 12 years old stay free of charge. Please contact the hotel directly if you require extra bedding.

Should you require a baby cot, please notify us at time of booking.

PARKING

We have a first come, first served car park with limited spaces. Parking is charged at £5.00 per day. Since the introduction of parking restrictions to the Clifton area, to park on the local roads you will need to rent a parking permit from the hotel also charged at £5 per day.
Free parking is available on Sundays and bank holidays only. 

ACCESSIBILITY

Please note that there is no lift at the hotel due to its buildings being listed. If you require a room on a lower floor, please contact us in advance to arrange this.

MEALS

Breakfast is served 7am – 9am Monday to Friday and 8am – 10am Saturday and Sunday.
Please note for evening meals we offer a range of dishes served at our bar 6pm – 9pm Monday to Saturday.

CANCELLATIONS

Should you need to change or cancel your reservation, please do so by 12pm 1 day prior to the arrival date in. In the event of a non-arrival or late cancellation, payment will be due for the first night.

DAMAGES/MISDEMEANOURS

Victoria Square Hotel places great emphasis on providing a pleasant and safe environment for its guests and staff. As such, we reserve the right to ask any guest who is abusive, threatening or offensive to our guests or staff to leave the hotel immediately and will incur any relevant early departure charges.

We reserve the right to invoice our guests for damage or negligent soiling caused to any parts of our premises; accidental or otherwise. Failing to tell us about damage to our property will result in the costs being taken from the credit card used to secure the booking or pay for the stay.

SMOKING

All areas of the hotel are strictly non-smoking. Outside areas are provided for your comfort. Please do not smoke in the hotel or your bedroom. It is usual for us to charge guests for additional cleaning of furnishings fabrics, up to extra night’s accommodation if we feel we cannot re-let a room which smells of smoke after their departure. Please note that we do not allow electronic cigarettes to be used inside or on the property, including bedrooms.

PETS

We are unable to accommodate pets.