Terms & Conditions
Our Terms and Conditions
Best Flexible Rate
Booking via our website or hotel: “Best Flexible” reservations for any future arrival date can be changed or cancelled at no charge by 12 noon one day prior to the arrival date. Your debit or credit card details will be used to guarantee your booking against a late cancellation or a non-arrival. In the event of a late cancellation or a non-arrival, payment will be due for the first night and the remainder of the reservation will be cancelled. Unless alternative payment arrangements have been made, for flexible rate bookings guests are required to produce a valid credit or debit card at check-in which will be pre-authorised for the full room charges. Guests who wish to settle their account by cash may do so and the amount for the stay will be charged in full at the time of arrival. Victoria Square Hotel reserves the right to charge the imprinted credit card for any outstanding balances not settled in full on departure. The hotel reserves the right to pre-authorise the card provided with the booking up to the full reservation amount prior to arrival.
Pre-Paid Rate
Please be advised that bookings made on advanced purchase rates are non-refundable and non-transferable. Should we not be able to take payment on the card provided, your booking may be cancelled without further notice.
Group Bookings and Long Stays
When booking 5 rooms or more or 5 nights or more, different policies will apply. Please contact our reservation desk on 0117 973 9058 for details. Any bookings made for 5 rooms or more online will be held provisionally until the group terms are agreed. In case of bookings made for 5 nights or more online, the card supplied may be pre-authorised before arrival for 50% of the full room charges.
Arrival and Departure
Check-in is from 3pm and check-out by 11am. Early check-ins or late check-outs are only available with prior arrangement and are subject to availability. Please contact the hotel directly in advance and we will be able to advise you. You are more than welcome to leave your luggage at the hotel outside of these times. Reception Office is open 3pm to 11pm.
Parking
We have a first-come, first-served car park with limited spaces. Parking is charged at £9 per day from check-in time to check-out time. Free parking is available on Sundays and bank holidays only.
Security Deposit
Upon arrival at the hotel, a deposit (for any incidental charges during the stay) will be required before a reservation can be checked in. The deposit amount is minimum £50.00 up to a maximum of £200.00 by either credit/debit card or cash. If the deposit is covered by cash, this will be returned on departure from the hotel. Please note that this deposit can only be collected by the person who signed the registration card, as a valid and matching signature will be required for the collection of the cash. The hotel also reserves the right to use the deposit to cover the cost of any accidental/intentional damage to the room or any part of the hotel premises; or to cover the cost of any deep cleaning that is required due to any actions of the occupant, including smoking.
Children and Extra Bedding
Extra beds and cots must be booked in advance of arrival with our Reservations Team on 0117 973 9058. The cost of an extra bed £20 per night per bed and cots are supplied free of charge. Not all room types can accommodate extra beds or cots, so please be aware that you may need to upgrade to a larger room. Children under the age of 2 stay for free. Children aged between 2 and 12 can stay for free when sharing parents’ existing bed. Children aged 2 to 12 requiring an extra bed will be charged as per the cost above.
Accessibility
Please note that there is no lift at the hotel due to its buildings being listed. If you require a room on a lower floor, please contact us in advance to arrange this.
Meals
Breakfast is served 7am – 9am Monday to Friday and 8am – 10am Saturday and Sunday. We are offering take-away breakfast. Due to limited kitchen facilities and the Hotel's commitment to sustainability a time slot-prebooking is required and pre-orders encouraged. Please complete the breakfast form from HERE! Alternatively, the forms can be filled in on check-in. Guests without a confirmed reservation or who miss their time slot are not guaranteed entry to the restaurant. Reservations without food pre-order will be subject to up to an approx. 25-minute wait time from the point of order. Croissants and smoked salmon will be available on a first-come, first-served basis only.
Damage and Misdemeanour
Victoria Square Hotel places great emphasis on providing a pleasant and safe environment for its guests and staff. As such, we reserve the right to ask any guest who is abusive, threatening or offensive to our guests or staff to leave the hotel immediately and will incur any relevant early departure charges. We reserve the right to invoice our guests for damage or negligent soiling caused to any parts of our premises; accidental or otherwise. Failing to tell us about damage to our property will result in the costs being taken from the credit card used to secure the booking or pay for the stay.
Smoking
In keeping with the global initiative and while adhering to applicable laws, rules and regulations, Victoria Square Hotel continually strives to accord a smoke free environment for all our guests, visitors and employees. This smoke free environment is to be maintained, and hence smoking is strictly prohibited in the entire hotel. This includes guest rooms, corridors, bars and lavatories. The no smoking policy also applies to guests visiting our meeting facilities. Those not complying with the smoke-free law, will be committing an offence against the law. The fixed penalty notice applicable on the person smoking is £100. We kindly request you to respect the law and abstain from smoking in the hotel.
Lost Property
To ensure a pleasant experience for everyone, we would like to inform you about our Lost and Found policy.
1. Personal Items Responsibility
- Victoria Square Hotel is not responsible for any damage or loss of personal items during your stay.
2. Lost Property Log
- If any of your belongings are found, our diligent housekeeping team will promptly add them to our Lost Property Log.
3. Notification Process
- Housekeepers will notify the reception immediately upon discovering any lost item after a guest's departure.
- We will make every effort to contact you as soon as possible to inform you about the found item.
4. Guest Response
- We kindly request guests to contact the hotel within one month of their departure if they believe they have left something behind.
5. Item Collection
- Upon notification, guests are encouraged to collect their lost items directly from the reception.
- Please respond promptly to our notifications to ensure the safe return of your belongings.
6. Disposal After One Month
- If a guest does not respond within one month of notification, the hotel reserves the right to dispose of the unclaimed item.
7. Prompt Communication
- We understand the importance of your belongings and strive to promptly communicate any found items to the respective guests.
8. Proactive Housekeeping
- Our housekeeping team diligently checks and reports any found items immediately after guests vacate their rooms.
Pets
We are able to accommodate pets in a limited number of rooms with prior arrangement. Well-behaved dogs are welcome to share their owners’ room for a charge of £10 per pet per night.
Photo ID Requirement
For accommodation payments made in cash a copy of the photo ID will be required. Any guest who is a British citizen can provide a valid driver's License (UK & EU License only) or any other ID type with guest photo. Any guests who are a resident in the United Kingdom must provide a valid passport or national ID cards with photo which states their nationality. Guest checking in from any of the European Union countries must provide either the ID card, passport or EU driver's license upon check-in. Guest who are not from UK or any of the EU countries can only provide a passport as a valid photo-ID.