(Updated 25th May 2020)
As you’re probably aware, we are still closed due to coronavirus but many measures are in place for when it’s safe to re-open, details of which can be found below.
If you are booked in to stay with us in the near future, please don’t worry, if we haven't already, we will be in contact with you shortly to discuss future bookings and cancellations. We are busy working behind the scenes to make sure that the entire process is as seamless as possible.
While we will miss seeing you in our hotel, our teams are still contactable via email. We’re still here to help.
Please see below for more information on existing and future bookings.
Bookings Made Through a Third-party
In the first instance, please refer to whoever you booked through, you will need to cancel or amend directly with them.
Bookings Made Directly with Us
If you were going to be staying with us between 23rd March – 3rd July 2020, we unfortunately have no option but to cancel your break. We are in the process of sending all guests impacted by this situation an email to advise.
What are your options?
Rebook for a future date: We would very much like you to rearrange your visit so that we can welcome you back to The Victoria Square Hotel when the situation changes. We will be more than happy to move your current booking, with no amendment charge, to any available date until 31st December 2021. If you move your booking to a date with a lower rate than you have already paid, we will refund you the difference. If your booking is moved to a date in this time period where our rates are higher than you have paid, you will need to pay any outstanding difference.
Choose a full refund: Whilst we would like to welcome you all back to The Victoria Square Hotel, we understand that moving your visit dates may not be possible for everyone. In this instance, we are more than willing to offer you a full refund and will waive our usual £15 administration fee. However, if you then choose to rebook at a future date, we cannot guarantee that the price will be the same as you had previously paid.
What you need to do
For us to process this as quickly and efficiently as possible, we ask that you make us aware of which option you prefer by emailing our reservations team on email@example.com. One of our team will then be in touch to confirm your choice and to either rearrange your booking or process your refund. As this will be an incredibly busy time for our team, we may take longer than usual to respond, however, we will do all we can to ensure that we respond to each guest’s enquiry as quickly as possible.
Our reservations team are currently inundated with calls and we would ask that you wait for us to contact you, rather than calling us directly. If you have any questions, please send us an email at firstname.lastname@example.org.
If you are booked to stay with us at The Victoria Square Hotel in the future and are currently not impacted by the closure dates, please do not call our reservations team to allow us to deal with guests with imminent visits. We are hoping to be open as usual from Saturday 4th July 2020 to welcome our guests. However, please keep a close eye on our website as this situation could change.
Bristol’s leisure venues, heritage attractions and a world-class street-art scene will still be here waiting for you when this crisis ends and we, for one, will be so pleased and grateful when we can finally re-open our doors and welcome you all back.
With our kindest regards, keep safe and stay well